What a resort fact sheet tells you

The best resort document most travellers never see

A marketing page is written to make you book. A fact sheet is written for travel agents and event planners, and it is a completely different document: a dated, structured table of what the property actually contains.

Some operators publish one per property, free, on their own website. Palladium does, as a PDF it calls a ficha técnica. So does Playa Hotels & Resorts. Others publish meetings-and-events versions that serve the same purpose.

They are the single richest source of resort evidence we have found.

What a fact sheet contains that the website does not

From the ones we have read:

• An exact room count, broken down by category, with the number of rooms in each and their floor area in square metres. You can see that a resort has 537 rooms of which 40 have a private pool.
• Airport distance AND drive time, as separate fields.
• Beach sand colour, and whether there is a lifeguard.
• Accessible room counts, level access, pool access.
• Build year and last refurbishment year. This is the one nobody else publishes, and it tells you more about the state of a room than any photograph.
• Restaurant opening hours, whether a reservation is required, and whether there is a dress code.
• Its own publication date. So you can tell how old the information is.

How to find one

Search the operator’s own domain for the property name plus “fact sheet” or “ficha técnica”. Add “PDF” if you need to.

Many sit at a predictable path. If you find one for a property, the same pattern usually works for its siblings.

If nothing comes up, try “meetings”, “events” or “MICE” plus the property name — the events version is often published when the general one is not.

How to read one carefully

Check whether a number is the hotel’s or the complex’s. This is the trap. Two hotels sharing a site frequently print the same pool, bar and restaurant totals on both sheets, because the figures describe the village. We found one pair publishing identical 21-bar and 5-pool figures while publishing different room counts — the room counts were real, the rest were shared.

If a number looks identical across two properties that differ in size, it is a complex total.

Check the date. A sheet from 2025 describes a resort as it was in 2025.

Do not assume the room table adds up. One we read listed a category containing 252 of a stated 253 rooms. We recorded the total and ignored the breakdown.

What even a fact sheet will not tell you

Mandatory fees and resort charges. Kids club age bands, more often than not. Minimum ages at adults-only properties. What the food is like.

It is a specification, not a review. But it is a specification, which is more than a marketing page ever offers.

Last verified 2026-09-13.